Strategic Plan 2-4: To develop a program that ensures a positive, respectful, initial interaction when any person communicates with a district employee or enters a district building.
1. What are you doing at your building and in your department that ensures visitors have a positive, respectful, interaction? (phone, face-to-face, social media, events/activities, etc.)
2. Based on your perceptions and experiences with exceptional customer service, what are some other things we might do to better ensure these interactions are of the highest quality?
Some suggestions are found here and here.
Ideas for ensuring that parents/families walk away with a positive experience
ReplyDeleteDarrin- student ambassadors at front door to greet you and take you to the meeting place
Darrin - Train safety patrol on how to greet parents/students in the morning and words to send them off at the end of the day.
Tracy- Expectation that teachers meet and greet students at the door in the morning
Lori -Adults in the hallways monitoring in the morning and greeting students at the end of the day
Mike- Signage that helps visitors to know who to seek for assistance. Worked on trying to be sure staff are cordial in responses.
Eric – lots of activities, have improved signage to help visitors to the building. His office is first stop
To think about –
End phone calls with, “Have I answered your question today? May I help you with anything else?”
High school- getting culture to student body as well, i.e. a students hold doors for others. Holding doors is a big thing.
Check on the greeting on intercom in the morning – what do you say to people buzzing into door?
Tell caller the person will get back to them today or within 24 hours.
ReplyDeleteTreat others as we would want to be treated.
Greet right away.
Verbal Smile
Expectation that coaches and others solve problems...through doing so, they take solving the problem personally
Remember something personal about the person to connect
When calling a parent...first ask a parent how their day is going.
Soften the message if it's difficult (ie your child was in a fight)
Is this a good time for you.
When setting up for events, make sure it's clean and everything is in its place. No cutting corners.
When answering the phone, make sure you are empathetic...help them solve the issue.
Make sure to treat substitute teachers as welcome as any visitor